Frequently Asked Questions:
Q1: How can I troubleshoot when experiencing pairing or connection issues?
1. Remove the protective film from the earbuds.
2. Reset the earbuds by removing "UGREEN HiTune X6" from the Bluetooth menu on your smartphone. Then, place your earbuds into the charging case and don't close it. Look at the top of your earbuds and hold the reset button on the back of the case until the lights on top of your earbuds quickly flash blue and white three times.
3. Clean the earbuds' copper charging pins at the lowest part of the stem and the pogo pins inside the charging case with rubbing alcohol to ensure the earbuds are charging properly.
Q2:Do you have any suggestions for using the ANC function?
1. The ideal use for ANC is to reduce medium-volume low-pitched repetitive noises. It won’t be as effective at blocking sudden noises or high-pitched noises. ANC should also be turned off in quiet environments to avoid wasting battery since the ANC won’t have any noise to cancel.
2. Choose the ear tips that best suit your ears, since ANC works best if the earbuds form a tight seal with the ear.
Q3: What can I do if the earbuds aren’t charging?
1. Clean the earbuds' copper charging pins at the lowest part of the stem and the pogo pins inside the charging case with rubbing alcohol.
2. Try charging with a different cable and power adapter.
Q4: How can I solve a latency issue?
1. Reset the earbuds and reboot the phone, and then reconnect your earbuds to the device.
2. Simultaneously tap both the left and right earbuds 4 times to enter into the gaming mode, which features 50ms low-latency.